Friday, May 9, 2014

Independent vs Captive Agency

We changed the wording on our sign outside the Oneida NY Tanner Insurance Office.  We usually try to update it to say something about the current season something like "Stop in for a free boat insurance quote".  The sign outside now says "No Need For Fancy Ads We Have Great Prices".  

Did you know that we are an locally family owned independent agency.  Independent agency means when you call us for a quote we can shop around and find you the best coverage for the best prices with lots of different companies, like Progressive, Travelers, Erie and many more.  When you call State Farm, they can only quote you with State Farm, when you call Allstate they only quote you with  Allstate, etc.

When you call an 800 number you have to push one for this and two for that and wait on hold for who knows how long.  When you call one of our three locations or even our 800 number you get a live person.  If we are not available a live person tells you that and asks if you want to leave a message.  You are not on hold waiting for a faceless name to pick up the phone reading a script off of one of thousands of computer screens in a call center.  

When you call Tanner Insurance Insurance Agency, Inc.  we think of it as the start of a relationship.  We are not just selling you something.  We are Trusted Choice Agents and have taken a Pledge of Performance.  Which means we hold our selves to higher standards. We are dedicated to you and are committed to treating you as a person, not a policy.  This commitment means we shall:

  • Work with you to identify the insurance that is right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage to your account. Explain the coverages and options available to you through our agency at your request.
  • Return your phone calls and emails promptly and respond to requests in a timely manner.
  • Provide 24/7 services for our customers, offering emergency numbers, interactive website and internet account access directly through our carriers, and email.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We can customize your experience here based on your needs.  Our job is to make sure you are protected.  We want to give you peace of mind.  We are not just your local insurance agent we are your friend. We don't spend money on fancy ads to lure you into our office, we hire great staff who provide you with exceptional customer service.

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